Returns & Replacement Policy
Applicable to all orders from Falcon 3D Prints • Updated October 2026
Because 3D printing involves made-to-order fabrication with bespoke materials, dimensions, and colors, specific guidelines apply to returns, cancellations, and damage replacements.
Custom Prints vs. Ready Stock Items
Items manufactured upon your order with specified filament colors, scale, or custom STL files cannot be returned for preference changes once printing has begun. However, if there is a verified print defect or dimensional failure exceeding agreed tolerances (±0.2mm for FDM, ±0.05mm for SLA), we will reprint and replace the piece free of charge.
Standard off-the-shelf items (unaltered desk accessories, standard planters) can be returned within 5 days of receipt provided they are unused, in original packaging, and undamaged. Customer covers return shipping to our Nashik facility.
Transit Damage & Defect Replacements
If your package arrives crushed or printed parts inside are damaged during courier transit:
- Please record a continuous unboxing video showing the outer parcel label, condition of the package, and the damaged printed model.
- Email the video or photos to contact@falcon3dprints.com or WhatsApp our Nashik workshop at +91 98506 07144 within 48 hours of delivery.
- Upon verification, our Nashik print farm will prioritize a free rush reprint and dispatch it via express courier.
Material Characteristics & Usage Notice
- Food Safety: Standard FDM 3D prints (PLA/PETG) have microscopic layer grooves that can harbor bacteria. Unless explicitly post-treated with certified food-grade epoxy resin, decorative prints must NOT be used for direct contact with food or beverages.
- Heat Resistance: Standard PLA begins softening at 55°C–60°C. Do not leave PLA prints inside hot vehicles in direct sun, or expose them to boiling liquids. For higher thermal resistance, choose our PETG or ABS options.